Products may be returned ONLY if they are faulty or have been damaged during shipping and you have selected the optional shipping insurance. We do not offer refunds or returns for change of mind.
You must apply to HSD AUSTRALIA to return any product within 48 hours of delivery clearly explaining the problem with the product.
You will be required to return the product to HSD AUSTRALIA within 14 days for our inspection and evaluation.
Only products in completely original condition and AS NEW will be considered for return. Products that have been installed, mounted, scratched, or appear used in any way and are no longer AS NEW and in the original packaging will not be accepted for return.
Upon receipt, we will inspect the product and if deemed faulty, the item will be replaced. If the item is deemed not faulty, you will be required to pay for the return shipping before the item is returned. No refund is available under any circumstances on shipping costs.
On VERY rare occasions, we may accept a return due to change of mind if the item is 100% brand new, unused and in original packaging and will offer a store credit less a 20% restocking fee - no exceptions.
Should you place an order and wish to cancel your order prior to the item being shipped, (change of mind) a store credit will be issued less a 20% processing fee - no exceptions.
If you have any queries or need assistance please email: firstname.lastname@example.org Please note our warehouse/office is by appointment only: 9 Cutting Way, Yangebup WA 6164